1. Authenticity Comes First

All products listed on the marketplace must be genuine Arnhem Land products.

This means:

• created by Arnhem Land Indigenous artists or businesses,
• culturally approved where required,
• respectful of cultural knowledge and stories.

Misrepresenting a product's origin or cultural meaning is not permitted.

2. Certification Logo Use

The 100% Arnhem Land Certification logo may only be used on products that have been officially certified.

You must not:

• place the logo on non-certified items
• alter the logo design
• use the logo in misleading marketing

Misuse of the certification mark may lead to removal from the platform.

3. Accurate Product Listings

Your product listings must be clear and honest.

Listings must include:

• accurate product descriptions
• artist or maker information (where applicable)
• correct pricing
• clear images of the product

Buyers should understand exactly what they are purchasing.

4. Respect Cultural Protocols

Some cultural stories, symbols, and designs are restricted.

Sellers must ensure:

• appropriate cultural permission exists
• sacred or restricted knowledge is not shared publicly
• community protocols are respected

The marketplace reserves the right to remove listings that breach cultural protocols.

5. Order Fulfilment

Sellers are responsible for fulfilling orders placed through the marketplace.

Sellers should:

• dispatch orders within the timeframe listed
• communicate with buyers regarding shipping
• share tracking under seller login to advise the customer as soon as an order is dispatched

Reliable fulfilment helps maintain trust in the marketplace.

6. Handling Returns and Issues

If a buyer raises a concern, sellers should respond promptly and work toward a fair resolution.

Issues may include:

• damaged items
• incorrect products
• delivery issues

The marketplace may assist with dispute resolution where needed.

7. Respectful Community Behaviour

The marketplace is a shared cultural platform.

All sellers must act respectfully toward:

• artists
• communities
• buyers
• other sellers

Harassment, discrimination, or culturally disrespectful behaviour will not be tolerated.

8. Supporting Arnhem Land Communities

This marketplace exists to support Arnhem Land. By selling on this platform you agree to support:

• community benefit
• ethical trade
• cultural integrity

Together we help ensure Arnhem Land culture, art, and businesses continues to thrive.